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John Makin: Risk management in dentistry: For increased profit and decreased blood pressure – 13:30-14:00

John Makin qualified in Manchester in 1983 and has worked as a general dental practitioner in Lancashire and Devon. He was involved with Foundation Training for many years as both a Trainer and VT Adviser/Training Programme Director with the Manchester and Exeter DFT Schemes.

John has postgraduate diplomas in law and dental education and served on the GDC’s Fitness to Practise Committee before becoming a full time dento-legal adviser with The Dental Defence Union where he has had significant involvement in the development and delivery of DDU’s undergraduate and postgraduate education programmes. He lectures throughout the UK on range of dento-legal topics and is the author of numerous articles on the subject, John is now Head of the DDU.

Learning objectives:

  • To highlight the benefits of patient feedback and good complaints handling
  • To consider patient expectations – what makes them tick, and occasionally explode!
  • To consider the consent process and how it fits within business models.

Learning outcomes
Delegates will be able to:

  • Appreciate the positive opportunities arising from patient feedback and complaints.
  • Better approach the issue of patient expectations and whether they can be met.
  • Obtain valid consent and recognize how this aligns both with good ethical and business principles.
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